Frequently Asked Questions
Everything you need to know about shopping with Only NY.
Where does Only NY ship?
We offer worldwide shipping. Domestic orders within the USA are typically processed within 2-3 business days, while international shipping times vary by destination and customs processing.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain items, such as hats and sale products, are final sale.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Do you restock sold-out items?
Many of our releases are limited edition and will not be restocked. However, we occasionally bring back core staples. We recommend signing up for our newsletter or following us on social media for restock alerts.
How should I care for my Only NY apparel?
To preserve the quality of our garments, we recommend machine washing cold with like colors and hanging to dry. Specific care instructions can be found on the inner neck or side seam labels of each product.